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Associate - Legal Support

Requirement & Experience

• High proficiency in English both verbal and written.
• Ability to work under pressure and to the tight deadlines.
• Ability to work according to the UK business calendar and working hours (13.30 - 22.00)
• Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers.

Senior Associate - Administration

As a Senior Associate - Administration, your duties involve managing general office duties to ensure company processes run smoothly. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this position. The ideal candidate for this job is resourceful, a good problem solver, and organized. Assuring a steady completion of workload promptly is key to success in this position.

Requirement & Experience

Associate - Tele Sales

Requirement & Experience

• Excellent communication skills, verbal and written. 
• Self-motivated and enjoy working at a fast pace in a target-driven environment. 
• Strong IT skills. 
• Interested in developing a career in the legal industry. 
• Minimum 2 years experience in customer service or sales. 
• Be process-driven, have excellent attention to detail, and work methodically. 
• Be pleasant, approachable, patient, and polite. 
• Show initiative and work well within a team environment.
• Able to commit to company’s core operating shifts ; 12.30 hrs to 01.30 hrs (April to October) or 13.30 hrs to 02.30 hrs (November to March) Monday to Friday and 13.30 hrs to 22.00 hrs (April to October) or 14.30 hrs to 23.00 hrs (November to March) on Saturdays. 

Relationship Manager

We are seeking a dynamic professional with excellent interpersonal skills and ability to assist our team towards achieving the organizational objectives.

This role will be responsible for managing the client's expectations during the Conveyancing process by providing timely updates to the client and ensuring that they act as the key contact person for the client throughout their purchase or sale of the property with the organization. Responsibilities Include -

• Effectively communicate with all stakeholders both verbally and written to provide on-point and detailed information and aim in providing an excellent service to all stakeholders.
• To have a good understanding of products and processes in the Company and to initiate process enhancements to serve the stakeholders better.
• To pay attention to details updated in the systems and able to identify any gaps required for case progression.
• Ensuring timely progression of cases and to update systems accordingly.
• Identifying selling points pro-actively and present products and services according to client needs.
• To manage the complaints procedure in a professional manner.
• Good knowledge about common complaints to solve matters in quick succession.
• Provide internal departments assistance and guidance on cases where progression is stagnated.
• Work independently and carry out assignments to completion within parameters of instructions given, pre-described routines, and standard accepted practices.
• Ability to understand the technical problems & identify the solution for the problem.

Requirement & Experience

• Relevant experience in a similar capacity.
• Qualification from a recognized University is an added advantage.
• Ability to successfully manage and deliver on all customer service deliverables.
• Highly organized and strong attention to detail with excellent communication skills.
• Is independent, able to work unsupervised, problem-solves and thinks on your feet.
• Is passionate about providing high levels of customer service to ensure zero complaints.
• Should be able to work the UK business hours.(Summer: 13:30 - 22:00 | Winter: 14:30 - 23:00)

Associate - Client Service Advisor

Who we are looking for :

We are looking for a positive, engaged, well-disciplined work smart and play hard professional.

The Client Service Advisor is responsible for providing the very best of customer service experience to our customers. They will provide updates, resolve grumbles and complaints while ensuring that all inbound calls are answered. Any missed calls will be returned to ensure that all our customers are updated, and their requests or complaints are attended to on a timely manner.

Job Responsibilities :

• Managing inbound calls from customers and providing solutions or updates while liaising between different departments of the organization.
• Ensuring that all inbound calls are answered, and any missed calls are returned.
• Handling Client complaints and requests in a professional manner and escalation of calls.
• Taking ownership of customers’ issues and follow up problems through to resolution.
• Providing a value adding and lasting experience for our customers.

Requirement & Experience

• A minimum of 1 year experience in customer service call handling.
• Well organized, pays attention to detail with excellent communication skills.
• Independent, self-motivated and thinks on your feet.
• Passionate about providing an exceptional experience to our customers.

Associate - Finance

Who we are looking for :

We are looking for a positive, engaged, well-disciplined, work hard and play hard professional who is ready to work with our Finance team. As an Associate the candidate will be managing the daily finance workflow of providing conveyancing services.

Job Responsibilities :

• All emails must be responded to within the agreed SLA and ensure the agreed workflow is maintained and all tasks must be handled with 100% accuracy.
• All trackers used to capture information for MIS purposes must always be diligently updated.
• Following up on own tasks and following up cases on behalf of absent members of the team.
• Providing responses to queries regarding the processes.
• Understands the expectations from own role to ensure delivery on customer expectations and delivers accordingly.
• Responds to any changes, alterations, stakeholders’ requests with speed and accuracy; escalate as required.
• Processing all work in terms of the agreed scope of work.
• Continuously improve on existing practices, procedures and constantly seek to deliver top financial and operational performance. 
• Maintain records of financial transactions by establishing accounts; posting transactions daily and ensuring legal requirements are complied with.
• Performs daily/weekly bank reconciliation.
• Works closely with the Manager Finance and other team members, as and when required, to ensure accurate and complete information is received on time to perform relevant tasks.
• Dealing with all invoices and ensuring they are paid on time.
• Monitors client accounts and posting receipts in a timely manner. 
• Possess a sound understanding of postings made to the firm and client ledgers.
• Any other tasks allocated by the respective Manager.

Requirement & Experience

• Be part qualified in CA, CIMA, or ACCA. 

• A minimum of 02-year experience in similar capacity.
• Competent in MS Office packages, especially MS Excel.
• Ability to learn quickly and work with minimum supervision.
• Ability to directly engage with clients to resolve queries. 
• Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers. 
• Ability to work according to the UK business calendar and working hours (13.30 – 22.00) 
• A team player with positive attitude.

Senior Business Analyst

Who we are looking for :

This position is responsible for ensuring the business’ management operates smoothly, ensuring deadlines are met, collecting and visualizing company performance by department, and providing support, coordinating with external parties to drive requirements and deliveries on specific projects. Since this position would handle the technology function, it is important that the individual possess understanding into how software projects are done and how requirements are elicited, documented, and managed during the project.

Job Responsibilities :

• Becoming an expert in all functions of conveyancing business, systems, and technologies.
• Ensure meetings are productive and efficient, taking notes and follow-ups and ensuring action items are addressed systematically.
• Providing administrative support to Senior Business Analysts.
• Handling ad hoc tasks allocated by the Senior Business Analysts and COO.
• Implementing a scoreboard system across the business using dashboard technology.
• Managing the projects while liaising with vendors/suppliers to implement the projects on time, which budgets and as per the requirements.

Requirement & Experience

• Minimum 02-year experience in a similar capacity.
• Excellent computer proficiency (MS Office, Data visualization tools, Teams) ability to learn new systems rapidly (Zendesk, Internal CRM, Call platforms).
• Excellent verbal and written communication skills.
• Expert in MS Excel and Power BI.
• Working knowledge on SQL and SharePoint would be an added advantage.
• Ability to write software requirements specification and visually present requirements by way of designing screen wireframes using an appropriate tool such as MS Visio or similar.
• Manage the requirements of each project from start till end and coordinate with different stakeholders to get the projects completed successfully.
• Ability to work under pressure and deliver on tight deadlines and ability to manage multiple projects parallelly.
• Attention to detail and ability to be proactive.
• Committed to delivering highest level of service and always striving for excellence.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to work to shift times, current shift: 11.00am to 7.30pm (Subject to change due to operational requirements)

Senior Business Analyst

Who we are looking for:

In this pivotal role, you will be responsible for comprehending all aspects of our business, analyzing processes, and supporting projects to drive our strategic objectives. Your expertise in business functions and systems will be essential in providing actionable insights and implementing process improvements to enhance organizational efficiency.

Job Responsibilities:

1. Business Understanding: Develop a deep understanding of all business functions, systems, and processes to identify opportunities for improvement and alignment with strategic goals.
2. Departmental Alignment: Ensure seamless alignment among departments and cross-functional teams, fostering collaboration and synergy to achieve overall business objectives.
3. Productive Meetings: Facilitate efficient and productive meetings, capturing key points and action items to ensure systematic follow-up and progress tracking.
4. Data Management: Ensure proper structuring and formatting of business data, enabling accurate analysis and reporting.
5. Reporting and Analysis: Create reporting formats and routine reports for the business and collaborate with the Power BI team to develop Do proactive analysis on quantitative and qualitative data produced both internally and externally to the company and provide insights.
6. Process Improvement: Conduct studies and projects to identify process inefficiencies and propose innovative solutions for enhanced productivity.
7. Project Management: Take ownership of assigned projects, such as new product development, system roll-outs, and barrier removal initiatives, ensuring successful execution and timely completion.
8. Lead Business Analyst Support: Provide administrative support to Lead Business Analysts in various tasks and activities.
9. Ad Hoc Tasks: Handle ad hoc tasks as delegated by the Lead Business Analysts and Chief Operating Officer (COO).

Requirement & Experience

• Possess a bachelor’s degree or master’s degree in business administration, economics, business analytics, or a related field. 
• Minimum 4-5 years of relevant experience in business analysis or related fields. 
• Possesses robust analytical and problem-solving skills, with a proactive and detail-oriented approach. 
• Exhibits effective communication abilities to convey complex information clearly. 
• Proficient in business process modeling and skilled in data analysis. 
• Demonstrates the ability to excel under pressure and meet tight deadlines. 
• Committed to delivering the highest level of service and continuously striving for excellence. 
• Demonstrates the capability to work both independently and collaboratively as part of a team to complete assignments within given parameters, prescribed routines, and standard accepted practices. 
• Ability to work independently / spearheading projects with a minimum supervision is required and managing Business Analyst Admins / Data Processing Associate will be an added advantage.
• Familiarity with a range of relevant tools and software, including Microsoft Excel, Ms Planner, Visio, Power BI, and Office 365, at an intermediate level. 
• Relevant certifications in business analysis / process improvement/ project management or related areas would be considered a plus. 
• The position is based in both office locations (Jubilee Post / Mirihana), with flexibility as per business requirements. Standard working hours are typically from 11:00 AM to 7:30 PM, with the ability to accommodate additional hours or days when necessary. 

Associate/Senior Associate - Audit

Who we are looking for :

This role requires an individual who is highly skilled in quality assurance (QA) and audit practices, process augmentation, process improvement, case investigation, monitoring, tracking, and reporting. It requires seeing and understanding the big picture so that all outcomes are aligned to Muve quality assurance, audit standards and regulatory compliance. The individual should have hands on process related work experience.

Job Respnsibilities :

• Conducts task related quality assurance checks to ensure department level compliance to Muve’s quality assurance standards.
• Conducts end to end case audits to ensure adherence to Muve quality standards and compliance to external regulators.
• Conducts case investigations to facilitate complaint resolutions.
• Conducts departmental audits as part of Muve’s general audit process.
• Deep analysis of processes to identify areas of improvements and process augmentation.
• Ensure all departmental process manuals are reviewed, enhanced and up to date in line with risk mitigation and business continuity planning.
• Monitor and report on within-process departmental quality assurance activities and provide recommendations on enhancing current systems.
• Assists complaint resolution process through complaints acknowledgements, resolutions, tracking, monitoring and reporting.
• Adhere to agreed personal SLAs to ensure timely deliverables.
• Must be able to multitask and have a can do positive attitude.
• Must be able to see the big picture and possess the ability to work independently.

Requirement & Experience

• Degree in a related field of quality assurance, compliance, mathematics, or business management preferred.
• Minimum 1 year experience in a previous quality assurance role where individual can demonstrate experience in two or more of the following areas: audits, compliance, process improvements, process augmentation, process manual control, complaints resolution.
• Logical and quantitative thinker, numeracy, with an ability to problem solve with statistical inference.
• Highly experienced in Microsoft Excel and Office Packages, with demonstrated analytical and organizational skills. Preferred experience with Excel spreadsheet report generation, including pivot tables.
• Strong written and verbal communication skills is a must.
• Above average skill in telephone communications and controlling difficult conversations required.
• Unbreakable ethics and integrity in dealing with customer sensitive information a must.
• Ability to work in a fast-paced environment with minimal management oversight and excellent time management skills.
• A positive, can do, always eager to take on challenges and perform, ready to embrace a culture of “work smart and play hard” candidate preferred.
• Should be able to work 11:00 am to 7:30 pm shift time, Monday to Friday.

Associate - Post Completion

Who we are looking for :

We're looking for a positive, engaged, well-disciplined, work hard and play hard professional who is ready to oversee and develop our post-completion team.

As an associate, the candidate will be responsible for the registration of properties of the client and ensure that all the queries are handled in a timely manner in order to ensure that the priority on the property is protected.

Job Responsibilities :

• Ensure to complete all allocated tasks within prescribed SLS’s.
  
• Ensure to register all new and existing queries and complete follow ups within the SLA.
• Ensure timely progression of cases while managing expectations of stakeholders.
• Update and maintain all required reports and share reports on a timely manner.
• Maintain an excellent quality standard as per organizational rules and procedures.

Requirement & Experience

Associate - Conveyancer

Who we are looking for :

As a conveyancer the candidate is responsible for handling the legal aspect of the entire conveyancing process whilst assuring that all KPI’s & SLA’s for the process is handled to ensure the smooth progression of the case from the time of allocation to the completion of the case.

Job Responsibilities :

• Assess the technical/legal aspects of a case.
• Communicate with the client and other stakeholders via email and telephone on a timely manner according to the requirements of the firm’s SLAs.
• Take ownership of the case from beginning to the end and be accountable to the client and other relevant stakeholders.
• Update case tracker and be updated with regards to all cases managed.
• Liaise with the support departments to ensure a smooth and timely progression of cases.
• Attend weekly or Ad hoc meetings with the board of directors to discuss progress and process improvements and provide reports on special projects allocated with a view of improving the process.

Requirement & Experience

Associate - IT Operations

Who we are looking for :

We're looking for a positive, engaged, well-disciplined, work hard and play hard professional who is ready to work with our IT team.

As an associate the candidate is monitoring and maintaining the local, cloud and network infrastructure systems and 1st level application support within the organization. In a technical support role, which is vital to the ongoing operational efficiency of the company.

Job Responsibilities :

• Responsible for the maintenance, configuration, and reliable operation of computer systems and network.
• Diagnose and solve hardware, software & network malfunctions within the defined SLA.
• Create and manage users in O365 & Azure ID.
• Enroll devices into Intune.
• Setting up VPN users on routers and manage VPN users.
• Maintain and manage IP devices such as IP Cameras, IP Intercoms, IP Access control.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Collaborate and coordinate with departments and support functions for interventions.
• Testing, evaluating, and implementing new technology solutions.
• Liaising with third party service providers for hardware and software purchasing.

Requirement & Experience

• Following a Bachelor’s Degree / Higher Diploma in IT or related field from a recognized university.
• Minimum 01-year experience in a similar capacity.
• Experience in database, network, and system administration.
• Working knowledge in Cloud, preferably in Azure and AWS.
• Expertise in Microsoft related applications (O365, Teams, Share Point, Etc.)
• Knowledge in IT operations best practices.
• Fair knowledge in any programming language (.Net, C#, MVM, SQL, HTML, CSS, JAVA) will be an added advantage.
• Fair knowledge with scripting and automation tools will be an added advantage.
• Working knowledge in working with helpdesk tool.
• Knowledge in SQL DB administration and IIS will be an added advantage.

Communication and Language Trainer

Who we are looking for :

The position will be responsible for developing high levels of call quality, communication, and language competencies across all departments at Muve via a process of continuous monitoring, feedback sessions and delivery of language training. The position requires collaboratively working with various stakeholders to deliver call coaching, Language and Email training interventions.

Job Responsibilities :

• Ensure all quality assurance and feedback activities, i.e. call monitoring, email, reviews, and feedback are conducted accurately and on time to set KPIs.
• Ensure key learning interventions are carried out for all incoming requests by Quality team triggered by complaints.
• Track and update L&D QA databases and trackers to ensure data is collated and entered accurately to facilitate dashboard and reporting.
• Liaise with Department heads to ensure that identified personnel are released and deliver sessions as per agreed schedule in a timely basis.
• Provide weekly updates on progress of agents regarding their language and communication development to Learning & Development Manager.
• Develop, design, and deliver English language workshops on communication and writing for new hires and tenured associates.
• Develop teaching aids, manuals, procedures, written exercises, and visual presentations for workshops.
• Work proactively to determine opportunities for new training modules or to anticipate training needs based on business objectives.

Requirement & Experience

• Essential to possess a Language/communication certification from a reputable institute.
• At least 1 year of proven experience in delivering communication training.
• Ability to successfully prioritize key deliverables and able to multitask.
• Possesses a pleasing personality and able to relate to employees at all levels of the organization.
• Attention to detail and excellent listening skills is a must.
• Excellent grasp of the English Language with fluency in reading, writing, and speaking is a must.
• Knowledge of mortgage servicing, property transactions, and property law will be advantageous but not compulsory.
• Excellent communication, both written and oral, presentation skills, and interpersonal skills is a must.
• Inquisitive, a problem-solver, possessing an analytical mind-set, with superior organization skills, and excellent follow-up skills required.
• Responsive and flexible, open to change, with a positive can-do attitude required.
• Ability to work to shift times. Current shift - 11.00 am to 7.30 pm (subject to operational requirements).

Associate - Finance

Who we are looking for :

We are looking for a positive, engaged, well-disciplined, work hard and play hard professional who is ready to work with our Finance team. As an Associate the candidate will be managing the daily finance workflow of providing conveyancing services.

Job Responsibilities :

• All emails must be responded to within the agreed SLA and ensure the agreed workflow is maintained and all tasks must be handled with 100% accuracy.
• All trackers used to capture information for MIS purposes must always be diligently updated.
• Following up on own tasks and following up cases on behalf of absent members of the team.
• Providing responses to queries regarding the processes.
• Understands the expectations from own role to ensure delivery on customer expectations and delivers accordingly.
• Responds to any changes, alterations, stakeholders’ requests with speed and accuracy; escalate as required.
• Processing all work in terms of the agreed scope of work.
• Continuously improve on existing practices, procedures and constantly seek to deliver top financial and operational performance. 
• Maintain records of financial transactions by establishing accounts; posting transactions daily and ensuring legal requirements are complied with.
• Performs daily/weekly bank reconciliation.
• Works closely with the Manager Finance and other team members, as and when required, to ensure accurate and complete information is received on time to perform relevant tasks.
• Dealing with all invoices and ensuring they are paid on time.
• Monitors client accounts and posting receipts in a timely manner. 
• Possess a sound understanding of postings made to the firm and client ledgers.
• Any other tasks allocated by the respective Manager.

Requirement & Experience

• Be part qualified in CA, CIMA, or ACCA. 

• A minimum of 02-year experience in similar capacity.
• Competent in MS Office packages, especially MS Excel.
• Ability to learn quickly and work with minimum supervision.
• Ability to directly engage with clients to resolve queries. 
• Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers. 
• Ability to work according to the UK business calendar and working hours (13.30 – 22.00) 
• A team player with positive attitude.

Associate - Feedback Support Agent

Who we are looking for:

The Associate – Feedback Support Agent plays a key role in ensuring that all complaints are acknowledged, logged, assigned, and followed up through to resolution by capturing, actioning and monitoring progress of all incoming complaints from various sources. He/she will liaise, follow up, and chase on all pending activities to ensure that every complaint is actioned from beginning through to resolution within SLA. He/she is responsible for the accuracy of data within Freshdesk and the complaints tracker and will monitor and fix any discrepancies that may occur. He/she will liaise with Feedback Agents, Audit Team and Operational Departments to ensure quick and efficient resolution of all customer complaints by following up.  In addition, he/she will support the complaints resolution and audit team in data tracking, and reporting requirements.

Responsibilities:

• Capture and track all inbound complaints from internal and external sources such as social media and complaint/review platforms.
• Provide verbal and textual acknowledgements of complaints where applicable.
• Maintenance and upkeep of complaints tracker, feedback mailbox, Freshdesk and all related platforms and databases.
• Assigning and follow up of complaints with Feedback agents.
• Ability to speak to and correspond with clients when required.
• Able to quickly resolve simple, easy to close complaints to reduce burden on Feedback agents.
• Able to initiate/push drives and campaigns to reduce 1,2 and 3 stars and boost 4 and 5 stars across business.
• Able to post engaging 4/5 star related messages internally in recognition of excellence.
• Ability to liaise/chase Feedback and Audit teams on complaint resolution requirements.
• Able to chase for complaint resolution related responses across other departments.
• Capable of gathering of data and report preparation for upward reporting.

Requirement & Experience

• Proven experience in the administrative side of investigating complaints and resolutions.
• Understands the process of complaints resolution, claims and the provision of suitable compensations.
• Able to have difficult conversations and push back to ensure Feedback agents are on track.
• Possess strong analytical skills in assessing complex information.
• Be a confident and highly effective verbal and written communicator.
• Have experience managing an independent workload and adhering to timeframes.
• Possess strong Excel skills in order to maintain complex Excel databases and trackers.

Associate - Human Resources

Who we are looking for :

The Associate should have outstanding administrative and communication skills. It is important to be a conceptual thinker and have excellent time management skills. The employee must be reliable, ensure that instructions are carried out successfully, and have the ability to multitask in a fast-paced environment. 

Job Responsibilities :

Requirement & Experience

Manager - Post Completion

Who we are looking for :

Requirement & Experience

Manager - Finance

Requirement & Experience

• A minimum of 3 years post qualification experience in a similar position. 
•  Be a CA, CIMA, or ACCA qualified professional. 
•  Be below 40 years of age.
•  Highly organized and strong attention to detail with excellent communication skills. 
•  Strong IT skills
• Should be able to work for the UK business hours (13.30 – 22.00). 

Data Processing Associate ( Full time)

JOB SUMMARY

As a Data Processing Associate, the potential candidate will report to the Senior Business Analyst and provide essential support in their day-to-day tasks while simultaneously gaining valuable insights into the dynamic field of Business Analytics. This position is ideal for candidates who possess analytical aptitude and a strong desire to evolve into Non-Technical Business Analysts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.       Data Collection and Validation:

·         Collaborate with cross-functional teams to gather data from various sources.

·         Verify the accuracy and integrity of collected data to ensure reliability.

2.       Data Entry and Maintenance:

·         Enter data into databases, spreadsheets, and other information systems.

·         Regularly update and maintain databases to reflect the latest information.

3.       Data Cleaning and Transformation:

·         Identify and resolve inconsistencies and errors in the data.

·         Conduct data cleansing and transformation processes to enhance data quality.

4.       Data Analysis and Reporting:

·         Assist in generating reports and visualizations to communicate data insights.

·         Support the preparation of data summaries and presentations for stakeholders.

5.       Business Requirement Understanding:

·         Engage with Non-Technical Business Analysts to comprehend project objectives.

·         Develop a solid understanding of business processes and user needs.

6.       Process Improvement:

·         Proactively identify areas for process optimization and efficiency enhancement.

·         Suggest improvements to data processing methodologies.

7.       Training and Skill Development:

·         Participate in training sessions to enhance data analysis and business acumen.

·         Acquire knowledge of business analysis principles and techniques 

Requirement & Experience

General Manager - Operations

Job Summary:

The General Manager - Operations will oversee the day-to-day activities of the Legal support functions which consists of the Legal Support Team, Post Completion and Client Services team, within a high-volume residential conveyancing environment whilst reporting to the Chief Operating Officer. The Director of Operations would need to ensure that the departments are managed and are performing efficiently and effectively to achieve the set objectives.

Essential Duties and Responsibilities: 

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates department performance and capable to make improvements to reach the goals set by the senior leadership team.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answers questions, and maintain morale.
• Leads coordination and integration of efforts among operations, technology, and customer service departments to produce smoother workflow and more cost-effective business processes.
• Improves customer service and satisfaction through policy and procedural changes.
• Projects a positive image of the organization to employees and customers.
• Performs other related duties as assigned.

Requirement & Experience

• Master’s degree in business administration required. Possessing a LLB would be an added advantage.
• A minimum of 5 years of management experience in a senior leadership position.
• Excellent analytical, decision-making, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Extremely proficient in Microsoft Office Suite or related software.
• Be a confident and highly effective verbal and written communicator.

Admin - Business Analyst (Part Time)

Job Summary:

We are looking for a positive, engaged, well-disciplined, work hard - play hard professional to join our team. As a Business Analyst – Admin (Part Time) you would be responsible to support the business analyst team with collating data on excel.

Essential Duties and Responsibilities:

• Extract TDD Data from Hoowla
• Update the lookups on the Master File
• Circulate TDD reports daily
• Update Staff Performance Stats of the Onboarding Team
• Extract Staff Usage stats from Hoowla
• Troubleshoot and TDD related queries
• Assist BAs with tasks assigned

Requirement & Experience

• Highly organized with strong attention to detail and excellent communication skills. 
• Is independent, able to work unsupervised, problem-solves and thinks on your feet. 
• Has sound knowledge on MS Office packages (MS Word, MS Excel, MS PowerPoint)
• Should be able to handle repetitive tasks without compromising quality.
• Should be able to work 2 days a week from office and 3 days a week from home (09:00 AM - 01:00 PM).

Requirement & Experience

Senior Associate - Finance

Who we are looking for:

We are looking for a positive, engaged, well-disciplined, work hard and play hard professional who is ready to work with our Finance team. As a Senior Associate, the candidate will be managing the daily finance workflow of providing conveyancing services.

Responsibilities:

• Preparation of final client receivable/ payable statements.
• Processing client related as well as third party payments.
• Submission of HMRC returns/ payment of HMRC dues.
• Ensure that all payments are processed on time.
• Continuously improve on existing practices, procedures and constantly seek to deliver top financial and operational performances.
• Respond to all emails and queries promptly and ensure that agreed workflows are maintained.
• Any other tasks allocated by the respective manager.

Requirement & Experience

• Be part qualified in CA, CIMA, or ACCA.
• A minimum of 03 years experience in a similar capacity.
• Competent in MS Office packages, especially MS Excel.
• Ability to directly engage with clients to resolve queries.
• Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers.
• Ability to support the team lead in meeting team targets. This includes the supervision of team members.
• Ability to work according to the UK business calendar and working hours (Winter - 13.30pm to 22.00pm | Summer - 14.30pm to 23.00pm).
• A team player with a positive attitude.

Junior Associate - Finance

Responsibilities

·        Respond to requests from internal customers and upload the required files to the Case Management System.

·        Maintenance & Creation of Ledger Cards on a timely basis for newly created cases.

·        Recording the transactions into the accounting system on a timely basis with 100% accuracy level.

·        Update & maintain all work trackers and share reports on a timely basis

Requirement & Experience

• Highly organized with strong attention to detail.
• Possess strong Excel skills in order to maintain complex Excel databases and trackers.
• Ability to work according to the UK business calendar and working hours (13.30 - 22.00)

Senior Associate - IT Operations

Requirement & Experience

Team Lead - IT Operations

Requirement & Experience

Data Processing Associate (Part -Time)

Job Summary:

As a Data Processing Associate, the potential candidate will report to the Senior Business Analyst and provide essential support in their day-to-day tasks while simultaneously gaining valuable insights into the dynamic field of Business Analytics. This position is ideal for candidates who possess analytical aptitude and a strong desire to evolve into Non-Technical Business Analysts

Essential Duties and Responsibilities:

1.       Data Collection and Validation:

·         Collaborate with cross-functional teams to gather data from various sources.

·         Verify the accuracy and integrity of collected data to ensure reliability.

2.       Data Entry and Maintenance:

·         Enter data into databases, spreadsheets, and other information systems.

·         Regularly update and maintain databases to reflect the latest information.

3.       Data Cleaning and Transformation:

·         Identify and resolve inconsistencies and errors in the data.

·         Conduct data cleansing and transformation processes to enhance data quality.

4.       Data Analysis and Reporting:

·         Assist in generating reports and visualizations to communicate data insights.

·         Support the preparation of data summaries and presentations for stakeholders.

5.       Business Requirement Understanding:

·         Engage with Non-Technical Business Analysts to comprehend project objectives.

·         Develop a solid understanding of business processes and user needs.

6.       Process Improvement:

·         Proactively identify areas for process optimization and efficiency enhancement.

·         Suggest improvements to data processing methodologies.

7.       Training and Skill Development:

·         Participate in training sessions to enhance data analysis and business acumen.

·         Acquire knowledge of business analysis principles and techniques 

Requirement & Experience

• Bachelor’s degree in business management, Statistics, Project Management etc. or a related.
• Strong analytical mindset with attention to detail and accuracy.
• Proficiency in data entry, data manipulation, and data cleaning techniques.
• Familiarity with data analysis tools such as Excel, SQL, or similar applications.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work independently and as part of a team.
• Eagerness to learn and develop skills in Non-Technical Business Analysis.
• Prior experience in data processing, data management, or a related role is a plus.

Team Lead - Finance (SL Operations)

Job Summary:

 

We are looking for a result-driven team leader to be responsible for monitoring and supervising a section of the finance team. As a Team Lead, you would be responsible for providing guidance, instruction, training, and leadership to inspire the team to perform at their optimum and ensure a smooth finance workflow of the Colombo operations. 

 

Essential Duties and Responsibilities:

 

• Preparation of monthly accounts including monthly reconciliations and finalization of year-end accounts. 
• Responsible for the preparation of budgets and variance analysis reports. 
• Analysis of financial information/preparation of management reports. 
• Monitor all accounting deliverables, processing all critical tasks within SLA’s. 
• Ensuring compliance with Sri Lanka’s taxation requirements. 
• Prepare reports to be submitted to management and recommend improvements if required. 
• Provide leadership to team members in order to ensure smooth departmental workflow through continuous monitoring and course correction. 
• Processing all work in terms of the agreed scope of work.  
• Continuously improve on existing practices, procedures and constantly seek to deliver top financial and operational performance. 
• Maintain records of financial transactions by establishing accounts; posting transactions daily and ensuring legal requirements are complied with.  
• Works closely with the Manager Finance and other team members, as and when required, to ensure accurate and complete information is received on time to perform relevant tasks.  
• Any other tasks allocated by the respective Manager. 

Requirement & Experience

Senior Associate - Finance (SL Operations)

JOB SUMMARY

We are looking for a part qualified Finance professional to join our Finance team. The candidate will be responsible for computing incentives on a monthly basis in line with company policies and also processing the monthly payroll. The position also requires to track employee work hours, prepare compensation cheques, calculate performance incentives/bonuses and allowances, and respond to employee inquiries about wages and deductions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure all payroll transactions are processed on a timely basis as per the company policy.
• Collect and calculate data related to salary adjustments and performance bonuses.
• Resolve payroll discrepancies.
• Compiling summaries of earnings, taxes and deductions and providing reports.
• Developing ad hoc financial and operational reporting as required.
• All other duties as assigned.

Requirement & Experience

• Advanced excel skills and strong attention to detail.
• Familiarity with accounting software and procedures.
• Ability to handle confidential information.
• Good communication and interpersonal skills.
• Ability to prepare and present financial reports.
• Minimum 2 years’ experience in a similar capacity.

Data Processing Associate ( Full time)

JOB SUMMARY

As a Data Processing Associate, the potential candidate will report to the Senior Business Analyst and provide essential support in their day-to-day tasks while simultaneously gaining valuable insights into the dynamic field of Business Analytics. This position is ideal for candidates who possess analytical aptitude and a strong desire to evolve into Non-Technical Business Analysts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.       Data Collection and Validation:

·         Collaborate with cross-functional teams to gather data from various sources.

·         Verify the accuracy and integrity of collected data to ensure reliability.

2.       Data Entry and Maintenance:

·         Enter data into databases, spreadsheets, and other information systems.

·         Regularly update and maintain databases to reflect the latest information.

3.       Data Cleaning and Transformation:

·         Identify and resolve inconsistencies and errors in the data.

·         Conduct data cleansing and transformation processes to enhance data quality.

4.       Data Analysis and Reporting:

·         Assist in generating reports and visualizations to communicate data insights.

·         Support the preparation of data summaries and presentations for stakeholders.

5.       Business Requirement Understanding:

·         Engage with Non-Technical Business Analysts to comprehend project objectives.

·         Develop a solid understanding of business processes and user needs.

6.       Process Improvement:

·         Proactively identify areas for process optimization and efficiency enhancement.

·         Suggest improvements to data processing methodologies.

7.       Training and Skill Development:

·         Participate in training sessions to enhance data analysis and business acumen.

·         Acquire knowledge of business analysis principles and techniques 

Requirement & Experience

Data Processing Associate (Part -Time)

Job Summary:

As a Data Processing Associate, the potential candidate will report to the Senior Business Analyst and provide essential support in their day-to-day tasks while simultaneously gaining valuable insights into the dynamic field of Business Analytics. This position is ideal for candidates who possess analytical aptitude and a strong desire to evolve into Non-Technical Business Analysts

Essential Duties and Responsibilities:

1.       Data Collection and Validation:

·         Collaborate with cross-functional teams to gather data from various sources.

·         Verify the accuracy and integrity of collected data to ensure reliability.

2.       Data Entry and Maintenance:

·         Enter data into databases, spreadsheets, and other information systems.

·         Regularly update and maintain databases to reflect the latest information.

3.       Data Cleaning and Transformation:

·         Identify and resolve inconsistencies and errors in the data.

·         Conduct data cleansing and transformation processes to enhance data quality.

4.       Data Analysis and Reporting:

·         Assist in generating reports and visualizations to communicate data insights.

·         Support the preparation of data summaries and presentations for stakeholders.

5.       Business Requirement Understanding:

·         Engage with Non-Technical Business Analysts to comprehend project objectives.

·         Develop a solid understanding of business processes and user needs.

6.       Process Improvement:

·         Proactively identify areas for process optimization and efficiency enhancement.

·         Suggest improvements to data processing methodologies.

7.       Training and Skill Development:

·         Participate in training sessions to enhance data analysis and business acumen.

·         Acquire knowledge of business analysis principles and techniques 

Requirement & Experience

• Bachelor’s degree in business management, Statistics, Project Management etc. or a related.
• Strong analytical mindset with attention to detail and accuracy.
• Proficiency in data entry, data manipulation, and data cleaning techniques.
• Familiarity with data analysis tools such as Excel, SQL, or similar applications.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work independently and as part of a team.
• Eagerness to learn and develop skills in Non-Technical Business Analysis.
• Prior experience in data processing, data management, or a related role is a plus.

Data Analyst – Finance (SL Operations)

JOB SUMMARY

We are looking for a part qualified professional to join our Finance team. The candidate will be responsible for computing incentives on a monthly basis in line with company policies and also processing the monthly payroll. The position also requires to track employee work hours, prepare compensation cheques, calculate performance incentives/bonuses and allowances, and respond to employee inquiries about wages and deductions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure all payroll transactions are processed on a timely basis as per the company policy.
• Collect and calculate data related to salary adjustments and performance bonuses.
• Resolve payroll discrepancies.
• Compiling summaries of earnings, taxes and deductions and providing reports.
• Developing ad hoc financial and operational reporting as required.
• All other duties as assigned.

Requirement & Experience

• Advanced excel skills and strong attention to detail.
• BSc or professional qualification in Computer Science, ICT, Statistics from a recognized University.
  
• Ability to handle confidential information.
  
• Good communication and interpersonal skills.
  
• Ability to prepare and present financial reports.
  
• Minimum 2 years’ experience in a similar capacity.
  

Team Lead - Data Processing

JOB SUMMARY

We are looking for a dynamic, self-driven, and motivated team leader to oversee our data processing team. Responsibilities include processing, compiling, and updating data on trackers and reports in a timely manner. The ideal candidate would provide guidance, instructions, training, and leadership to inspire the team to perform at their optimum levels. The team leader should display excellent interpersonal skills, be goal-driven, and manage the day-to-day activities of the team efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process, compile, and update data as per the assigned tasks.
• Liaise with the Business Analyst team for requirement-gathering, status updates, and reporting.
• Monitor, assign and troubleshoot tasks for the data processing team.
• Maintain capacity utilization planning for the data processing team.
• Oversee processes and quality improvement for the data processing team.
• Provide guidance, instructions, and training to the data processing team.

Requirement & Experience

• A minimum of 1-year experience in a similar role.
• Pursuing a Diploma or any other professional qualification.
• Has sound knowledge of MS Office packages. Strong Excel skills are a must.
• Should be able to deliver high-quality reports, presentations, and documentation as requested by the management of various departments.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent decision-making and problem-solving skills.
• Ability to work according to any of the following shifts on a roster basis (09:00 – 05:30, 11:00 - 19:30, 13:30 -22:00, 14:30 - 23:00)

Senior Associate - Human Resources

Requirement & Experience

• Full or partial qualification in Human Resource Management. 
• Excellent verbal and written communication skills. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Displays high levels of customer service standards. 
• Proficient with Microsoft Office Suite or related software. 
• Excellent decision-making and problem-solving skills. 
• Proficient with Microsoft Office Suite or related software. 
• 2-3  years of experience in a similar capacity. 

Assistant Manager - Human Resources

JOB SUMMARY

We are seeking a skilled and experienced Human Resources Assistant Manager to join our team. The Assistant Manager will be responsible for providing support to the HR Manager in a variety of areas, including employee relations, recruitment, training and development, compensation and benefits, and HR administration. The successful candidate will be able to balance multiple responsibilities while maintaining a positive and professional demeanor. This is a great opportunity to join a growing company and help shape our HR processes and procedures.

KEY RESPONSIBILITIES:

• Assist the Head of HR in developing and implementing HR policies and procedures that align with the company's goals and objectives.
•  Manage the recruitment process, including sourcing candidates, screening resumes, conducting interviews, and making hiring decisions.
•  Facilitate onboarding and orientation of new employees, ensuring they have the necessary training and tools to succeed in their roles.
• Assist with employee relations, including addressing employee concerns and conflicts, conducting investigations, and providing guidance and support to managers.
• Manage the performance management process, including goal setting, performance evaluations, and performance improvement plans.
•  Administer employee benefits programs, including health insurance, retirement plans, and time-off policies.
• Assist with the development and implementation of training and development programs for employees at all levels.
• Maintain accurate and up-to-date employee records, ensuring compliance with all applicable laws and regulations.
• Conduct research and provide recommendations on HR best practices, emerging trends, and legal requirements.
  

Requirement & Experience

• Bachelor's degree in Human Resources / CQHRM or equivalent qualification
• Minimum 5 years of experience in Human Resources, with demonstrated expertise in recruitment, employee relations, and HR administration.
• Knowledge of local employment laws and regulations
• Excellent communication and interpersonal skills, with the ability to build relationships with employees at all levels of the organization.
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment.

Senior - Software Engineer

JOB SUMMARY

We are looking for a highly experienced Senior Software Engineer with strong expertise in React JS, Node JS, and API Development. The successful candidate will be responsible for leading the development of complex software applications, managing software development teams, and providing technical guidance to junior engineers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, develop and maintain complex web applications using React JS, Node JS, and API development.
• Collaborate with cross-functional teams to understand requirements, design solutions, and implement new features.
• Provide technical guidance and mentorship to junior engineers and oversee their work.
• Conduct code reviews, identify performance bottlenecks, and optimize software applications.
• Participate in the full software development lifecycle, from requirements gathering to deployment to testing and maintenance.
• Stay up to date with emerging technologies and trends in software engineering to ensure that our software solutions are always cutting-edge and innovative.
• Communicate with stakeholders, including management and clients, to understand their needs and provide technical solutions.

Requirement & Experience

• Bachelor's degree in Computer Science, Software Engineering or a related field
• At least 5 years of experience in software engineering, with a focus on React JS, Node JS, and API development including building software in the cloud platforms
• Experience leading development teams and managing complex software projects.
• Strong expertise in React JS, Node JS, and API development.
• Proven ability to write clean, maintainable, and scalable code.
• Knowledge of database technologies such as SQL and NoSQL
• Excellent problem-solving skills and ability to work independently and as part of a team.
• Strong communication skills, both written and verbal

Team Lead - Client Services

JOB SUMMERY

This role is responsible for managing the client’s needs during the Conveyancing process in order to provide timely updates to the client and the required stakeholders, ensuring that they act as the key contact person for the client and stakeholders throughout the purchase or sale of the property with the organization. The role would also entail speaking to clients who have been referred to us from partners and highlight the company products to match the client’s needs in order for them to instruct us on their property transaction.

KEY RESPONSIBILITIES:

• Develop Client Service Advisors and nurture a positive and engaged learning environment where they excel through encouragement and empowerment.
• Foster a culture of professionalism, discipline, mutual respect, and team collaboration..
• Ensure agents take ownership of client concerns and follow through to resolution.
• Improve client experience, create engaged customers, and facilitate high levels of client satisfaction.
• Manage day-to-day operations within the team.
• Drive client satisfaction surveys to capture client feedback.
• Timely checks on agents to ensure trackers and related databases are accurately populated.
• Analyze call statistics and report on progress.

Requirement & Experience

• A minimum of 2 years in a client facing role.
• Ability to successfully manage and deliver on all Client Service deliverables and team targets.
• Highly organized with strong attention to detail and excellent communication skills.
• Independent, able to work unsupervised, problem-solves and thinks on your feet.
• Passionate about providing high levels of customer service to ensure zero complaints.
• People oriented and able to coach, guide and structure team members.
• Able to have difficult conversations when the need arises to align team members to organizational structure and expectations.

Associate - Chat Legal Sales Advisor

JOB SUMMARY

As a Chat Legal Sales Advisor, you will be responsible for providing exceptional customer service using our state-of-the-art online chat platform. You will be the primary point of contact for customers who require assistance to find the right product to meet their needs. You will ensure that all customer leads are qualified and converted by responding promptly and with jargon free friendly efficiency.

KEY RESPONSIBILITIES:

• Responding to customer inquiries through the online chat platform.
• Working hand in hand with the chat platform AI to deliver the best possible conversation experience.
• Providing factually correct information about our products and services to customers.
• Pre-empting and troubleshooting customer issues and providing solutions.
• Using the written word to create an emotional connection that delivers a friendly, positive experience resulting in + 85% customer satisfaction.
• Continuous learning about how to sell and position Muve products and services.

Requirement & Experience

• Diploma or equivalent qualification in the relevant field.
• Minimum 1 year experience in chat customer sales or service.
• Able to work in a roster schedule from Monday to Saturday.
• Familiarity with online chat platforms and chat bot technology is a plus.
• Exceptional customer service skills: Ability to ask the right questions at the right time.
• Excellent written communication skills: Ability to respond with the right tone and match customer needs at speed.
• Ability to identify customer needs, overcome objections and confidence to close.
• Proficient in typing and using chat platforms such as Intercom/Tidio and ability to know when to use pre-defined content / BOT assistance.
• Ability to multitask and handle multiple customer inquiries at once - up to 3 chats run concurrently.
• Strong problem-solving skills when dealing with unexpected queries and or difficult customers.
• Ability to work in a fast-paced environment where there are many operational KPIS to meet.
• Willingness to learn and adapt to new technologies, including the use of agent and customer facing BOTs.
• Empathy and a customer-first mindset whilst having fun.

Associate - Tele Sales (Part Time)

Due to high demand on our services in the United Kingdom, we are expanding the Sale and Onboarding team in Colombo, to call our warm inbound leads and convert them in to happy new clients.

WHAT WE OFFER

• A job with excellent progression opportunities within a business that values meritocracy.
• Heavily incentivized.
• Warm leads and no cold calling.
• Monthly bonus based on what you have sold.
• £50 for top sales performer of the month.
• Excellent rewards for employees who consistently contribute to the company’s growth.
• Excellent planning, organizational, and time management skills.

Requirement & Experience

• Excellent communication skills, verbal and written.
• Self-motivated and enjoy working at a fast pace in a target-driven environment.
• Strong IT skills.
• Interested in developing a career in the legal industry.
• Minimum 2 years experience in customer service or sales.
• Be process-driven, have excellent attention to detail, and work methodically.
• Be pleasant, approachable, patient, and polite.
• Show initiative and work well within a team environment.
• Able to commit to a 20 hour work week including working on Saturday.

Lender Management Coordinator

JOB SUMMARY

The candidate would be responsible for handling the lender management process which plays a critical role in maintaining positive lender relationships, whilst maintaining the required quality standards and ensuring that all KPI’s and SLAs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Updating lender portals.
• Dealing with incoming correspondence from lenders. (emails, letters etc.)
• Proactive focus on VIP lenders.
• Dealing with all lender-related issues and queries.
• Supporting other Teams with all lenders related issues.
• Handling redemption statement requests.
• Keeping management updated on a regular basis.

Requirement & Experience

Team Lead - Finance

JOB SUMMARY

We are looking for a result-driven team leader to be responsible for monitoring and supervising a section of the finance team. As a Team Lead, you would be responsible for providing guidance, instruction, training, and leadership to inspire the team to perform at their optimum and ensure a smooth finance workflow of the Finance operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensuring timely and accurate billing to clients
• Ensuring that payments are made accurately, adequately supported and on time.
• Timely submission of documents relating to taxes and payments thereon
• Ensure financial controls and processes are adhered to and transactions processed within SLAs.
• Provide leadership to team members to ensure that the strategic goals of the Finance team are met.
• Manage internal and external escalations.
• Ensure that management reports are submitted accurately and in a timely manner.
• Preparation of monthly financial statements and management pack.
• Continuously seek improvement opportunities within processes.
• Any other tasks allocated by the respective Manager.

Requirement & Experience

• Be part qualified in CA, CIMA, or ACCA.
• Minimum 3 years experience in a similar capacity.
• Competent in MS Office packages, especially MS Excel.
• Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers.
• Ability to work according to the UK business calendar and working hours (1.30pm to 10pm from April to October and 2.30pm to 11.00 pm from November to March)
• A team player with a positive attitude.

Executive Assistant to Exco Directors

JOB SUMMARY

Requirement & Experience

• Proven experience as an Executive or Personal Assistant or similar role supporting senior executives.
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively. 
• Strong written and verbal communication skills, with exceptional attention to detail. 
• Proficiency in using productivity tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Planner) 
• Discretion and ability to handle confidential information with integrity. 
• Adaptability, flexibility, and a proactive approach to problem-solving. 
• Professional demeanour, excellent interpersonal skills, and ability to work well with diverse.
• Working Hours: Business working hours will be from 13.30 hrs to 22.00 hrs (April to October) and 14.30 hrs to 23.00 hrs (November to March). Working timings, schedules and shifts may vary from time to time based on requirements and depending upon exigencies of business.
• Place of work: Your place of work will be at our head office in Jubilee Post, Nugegoda.

Data Processing Associate ( Full time)

JOB SUMMARY

As a Data Processing Associate, the potential candidate will report to the Senior Business Analyst and provide essential support in their day-to-day tasks while simultaneously gaining valuable insights into the dynamic field of Business Analytics. This position is ideal for candidates who possess analytical aptitude and a strong desire to evolve into Non-Technical Business Analysts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.       Data Collection and Validation:

·         Collaborate with cross-functional teams to gather data from various sources.

·         Verify the accuracy and integrity of collected data to ensure reliability.

2.       Data Entry and Maintenance:

·         Enter data into databases, spreadsheets, and other information systems.

·         Regularly update and maintain databases to reflect the latest information.

3.       Data Cleaning and Transformation:

·         Identify and resolve inconsistencies and errors in the data.

·         Conduct data cleansing and transformation processes to enhance data quality.

4.       Data Analysis and Reporting:

·         Assist in generating reports and visualizations to communicate data insights.

·         Support the preparation of data summaries and presentations for stakeholders.

5.       Business Requirement Understanding:

·         Engage with Non-Technical Business Analysts to comprehend project objectives.

·         Develop a solid understanding of business processes and user needs.

6.       Process Improvement:

·         Proactively identify areas for process optimization and efficiency enhancement.

·         Suggest improvements to data processing methodologies.

7.       Training and Skill Development:

·         Participate in training sessions to enhance data analysis and business acumen.

·         Acquire knowledge of business analysis principles and techniques 

Requirement & Experience

Associate - Resolution Agent

JOB SUMMARY

This role requires an individual who is highly skilled in complaints resolution, process augmentation, process improvement, case investigation, monitoring, tracking, and reporting. It requires seeing and understanding the big picture so that all outcomes are aligned to Muve quality assurance and complaints resolution practices, and regulatory compliance. The individual should have hands on process related work experience essential to the role of complaints resolution, investigating and auditing. In addition, the individual should have spent a minimum of one-year withing the Quality Assurance Department to ensure they have solid hands-on experience in auditing cases, tasks, and individuals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Capable of extensive oversight across the complete complaint resolution process and has the capability to train new resolution personnel.
• Carries out the complete complaints handling life cycle from acknowledgements to resolution.
• Addresses all negative reviews and feedback via Trust pilot, Google, Thermometer, feedback inbox and web form sources to enable quick actions by departments.
• Carries out audits pertaining to complaint cases to facilitate resolution actions.
• Provide necessary compensations based on departmental compensation policy.
• Enacts complaint preventative policies and procedures across departments.
• Maintains up to date complaints handling databases and ensures data hygiene at all times.
• Adheres at all times to complaint resolution KPIs and SLAs.
•  Ensures up to date complaint information via case notes and carries out timely actions using To Dos.
•  Provides complaint and audit related reports to departments and senior management.

Requirement & Experience

• Degree in a related field of complaint resolution, quality assurance, compliance, mathematics, or business management preferred.
• Minimum 2 years’ experience or proven track record as a senior within a Complaints Resolution or Audit role in a previous quality assurance function where the individual demonstrates experience in two or more of the following areas: complaints resolution, provision of compensation, audits, compliance, process improvements, process augmentation, process manual control.
• Logical and quantitative thinker, numeracy, with an ability to problem solve with statistical inference.
• Highly experienced in Microsoft Excel and Office Packages, with demonstrated analytical and organizational skills. Preferred experience with Excel spreadsheet report generation, including pivot tables.
• Strong written and verbal communication skills is a must (Upper B2 language score in writing and speaking is a must).

Deputy Manager - Finance

JOB SUMMARY

This position is responsible to support the delivery of the company’s financial strategy and operational performance, including timely and accurate reporting of all financial information, reviewing and improving on existing practices & procedures and providing high quality, valuable information and analysis to aid decision making - all in aid of the delivery of top financial and operational performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the finance function of the operations including billing, payments, collections, and reporting.
• Ensure compliance with regulatory requirements.
• Preparation of Financial and management accounts including analysis of information.
• Plan for resource requirements and ensure that team members are developed to optimize their contributions.
• Periodically review and improve internal controls.
• Recommend and draft finance policies and procedures.
• Engage in budgeting and variance analysis basis. 

Requirement & Experience

• Possess a minimum of 5 years of Finance experience, with 2 years in a leadership role
• Qualified professional in CA/CIMA/ACCA.
• Highly organized, with strong attention to detail and excellent communication skills.
• Exhibit proficiency in Microsoft Office, particularly in Microsoft Excel and accounting software.
• Excellent problem-solving skills and ability to work independently.
• Should be able to work for the UK business hours (1.30 pm to 10.00 pm from April to October and 2.30 pm to 11.00 pm from November to March)
• Applicants must be under the age of 30.

Talent Branding & Communications Strategist

 Job Summary

Requirement & Experience

•  Minimum of 1 year of experience in corporate branding, communications, or related roles.
•  Proven track record in developing and executing successful branding and communication strategies.
• Strong writing, editing, and proofreading skills, with attention to detail.
• Excellent verbal communication and presentation skills.
• Proficient in using various communication and design tools, such as Adobe Creative Suite, Microsoft Office, social media management platforms, and content management systems.
•  Knowledge of current trends and best practices in branding, employee marketing activities, and public relations.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Strong analytical skills to assess data and make data-driven recommendations.
• Experience in media relations is highly desirable.

Deputy Sales Manager

JOB SUMMARY

The role involves consistently exceeding onboarding metrics including call handling time, conversion and call quality, showcasing leadership capabilities.  It is likely the first step into management for the newly appointed Team Leader and therefore works as a starting point of the individual’s career progression.

ESSENTIAL REQUIREMENTS

•  Proven high performer in a tele sales environment.
•  Team player who is always willing and keen to support the team.
•  Problem solver who provides solutions to team issues and showcases the ability to motivate.
•  Flexibility in understanding and accepting that the requirement of the management can vary depending on team characteristics and company requirements.
•  Transparent and precise in all communications to the team with regards to company targets, policies, and goals.

Requirement & Experience

·        To ensure the team members achieve their personal and overall team target each month.

·        To ensure operational standards are met including shift adherence and lead allocation.

·        To ensure all team KPIs are monitored consistently and being adhered to.

·        To develop the team through, call listening, training and mentoring.

·        To provide support with recruiting efforts and initial training.

·        Lead by example by carrying a personal sales target and exceeding it. 

Tele Sales Manager

JOB SUMMARY

Muve, is a growing, entrepreneurial conveyancing law firm that is strongly innovative and provides high levels of service to our large client base, through the use of new technology and business practices unique in the legal industry. Muve is focused on delivering high levels of service to our clients, in a proactive and changing environment, while also being an enjoyable and collaborative place to work. Over the past 12 months the Tele Sales team has grown significantly in scale and complexity, covering two geographical locations, we have extended our opening hours with the implementation of a shift strategy and taken our first steps to delivering an Omni Channels sales experience through the launch of Digital Chat.

The Colombo Tele Sales Manager will be responsible for the operation of our voice and chat Tele Sales teams based in Colombo, Sri Lanka. The individual must be prepared to work as part of a team, be able to interact with colleagues and clients in a professional and tactful manner and in doing so present a positive image of the company.

The Colombo Tele Sales Manager will report into the Chief Revenue Officer (UK Based) and will require close liaison with UK Tele Sales Manager, Tele Sales Quality Trainer, the Head of Marketing and Head of Business Development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Strategy Development:

§   Analyze performance KPIs with data from Call Handling Software, Chat Tools, CRM systems and internal Sales Reports to identify and deliver improvements.

§   Keep up to date with market conditions within the UK housing industry.

Team Leadership and Management:

§   Manage a team of direct reports ensuring they are motivated, engaged, have clear objectives and are achieving their individual and team KPIs.

§   Manage workload across the team, ensuring distribution of leads and re-allocation of workload where required.

§   Hold weekly team meetings ensuring relevant information is delivered to the team, including reporting their MTD performance and requirement for month end results.

§   Conduct monthly 1:1 review with the team.

§   Identify knowledge gaps within the team, deliver and implement training on an ongoing basis ensuring training is embedded by completing effective follow up.

§   Act as support for direct reports, providing advice and guidance on best practice.

§   Ensure direct report’s KPIs are clear and reflect the ambitions of the department.

§   Manage direct report’s absence reporting, annual leave requests, performance management and improvement plans, with the support of the HR Department.

§   Deliver training via a range of measures, including call coaching, technical training workshops, and refresher training sessions for existing team members.

Sales Performance Monitoring and Reporting:

§   Operational delivery of our Colombo Tele Sales operations, planning resource and maintaining operational KPIs including call response time, call handling time, chat response time, lead allocation and lead conversion.

§   Lead recruitment of new hires, ensuring all new employees receive a full induction into the firm and ongoing training to support them reaching expected performance levels.

§   Work closely with the Business Analyst team to shape the creation of necessary reporting.

Collaboration and Communication:

§   Ensure adherence to the Muve voice and chat frameworks, that are deployed across UK and Sri Lanka, ensuring delivery of customer experience, call/chat quality and compliance standards.

§   Be seen as a role model within the department. Leading by example with effective communication skills, both internally within the sales function as well as externally with clients.

Requirement & Experience

§  Bachelor's degree in business, marketing, or a related field (advanced degree preferred).

§  Proven experience in working to targets and KPIs, including reporting thereof.

§  Proven experience of managing a large sales team (10+ Direct Reports)

§  Experience of call handling software, chat software and CRM Systems desirable but not essential.

§  Knowledge of Microsoft programs – Word/Excel/PowerPoint/O365/Teams.

§  Ability to communicate at all levels, present and influence.

§  Experience in delivering customer focused solutions based on customer needs.

§  Excellent telephone manner with the ability to build relationships.

§  Experience of business unit planning and forecasting to develop the sales function business plan, including presentations of the plan.

§  Commitment to delivering excellent customer service.

§  Proud and passionate about the work that they deliver.

§  Enthusiastic, hardworking, energetic and tenacious; Practical and hands on approach to delivering outcomes.

§  Being self-motivated and confident; Be seen as a motivational leader; Persistence and resilience on individual and team performance.

§  Strong critical thinking skills and desire to share knowledge within a team environment.

§  Excellent verbal and written communication skills with strong attention to detail.

§  The ability to communicate effectively and professionally, with the confidence to build working relationships at all levels, both internally and externally.

§  Sets high standard for self and is a role model within the sales team.

§  Is a strong team player and interacts well and confidently at all levels.

§  Willing to help and contribute to the success of the Company at all times.

§  Analytical skills, including assembly and consideration of reports.

§  Ability to learn new information quickly and keep up with changing products and processes.

§  Ability to cope with competing demands and to prioritize tasks.

§  A logical approach to problem solving and the ability to generate ideas and solutions.

§  Ensure that guidelines and standards of work expected by Muve are understood and met.

§  Working Hours: Business working hours will be from 13.30 hrs to 22.00 hrs (April to October) and 14.30 hrs to 23.00 hrs (November to March). Working timings, schedules, and shifts may vary based on business requirements.

Requirement & Experience

Data Analyst (Power BI Developer)

JOB SUMMARY

We are seeking a talented and motivated Power BI Developer to join our dynamic team. As a Power BI Developer, you will be responsible for designing, developing, and maintaining interactive and insightful dashboards and reports using Power BI. Your work will play a crucial role in transforming data into actionable insights, supporting data-driven decision-making across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with business stakeholders to gather and understand data analysis needs and translate them into effective data visualizations. 
• Design and develop interactive and visually appealing Power BI dashboards and reports to meet business requirements.  
• Create and optimize data models to ensure data accuracy, performance, and scalability.  
• Implement data transformation and ETL processes to prepare data for visualization.  
• Work with the IT team to integrate Power BI solutions with existing systems and data sources. 
• QA developed dashboard before publication or handing over to requester.  
• Monitor and maintain existing Power BI dashboards, troubleshoot issues, and ensure data integrity. 
• Stay up to date with the latest Power BI features, best practices, and industry trends. 
• Conduct training sessions and provide support to end-users to promote self-service BI capabilities.  
• Assist in the development and implementation of data governance and security policies for Power BI solutions.  
• Collaborate with cross-functional teams to identify opportunities for data-driven insights and process improvements. 

Requirement & Experience

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.
• Proven experience as a Power BI Developer or similar role, with a strong portfolio of impactful Power BI dash   Proficiency in Microsoft Power BI, including Power Query,        DAX, and Power BI Service.
• Solid understanding of data visualization principles and best practices.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets (mathematical and statistic modelling).
• Experience in data modeling and data preparation for reporting purposes.
• Knowledge of SQL and data querying techniques.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Detail-oriented with a focus on delivering high-quality work within established timelines.

Admin - Learning & Development

JOB SUMMARY

To provide a strong support base for the Training Coordinator to ensure the efficient and smooth running of all administrative aspects such as scheduling, data collection, database management, reporting, external vendor-related sourcing and liaisons, training venue set up and maintenance, preparation of materials/resources/creative content, maintaining departmental budgets and evaluation and collation of learner progress and related information. As a key member of the Learning and Development Team, the Learning and Development Administrator will assist the Training Coordinator in liaising regularly with a wide range of contacts, as well as with colleagues to ensure all department goals and objectives are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Provides exemplary internal customer service to all departments. 

·        Liaises with and provides admin support to department functional areas; Language and Communication, Continuous Professional Development, and Technical Training.

·        Liaise with vendors and support personnel to ensure necessary training material is in place.  

·        Assists in ensuring all training programmes are scheduled and launched as per the training plan.  

·        Effectively arranges multiple training initiatives simultaneously. 

·        Ensures all course content and material are up to date. 

·        Assists in creating pre and post-workshop and trainer feedback, in-training quizzes, and post-training evaluations. 

·        Collects and analyses data regarding the effectiveness of completed training courses and delegate improvement levels. 

·        Tracks and monitors learner grades and scores and reports on delegate progress, facilitate re-sits, and issuing of participant certificates. 

·        Facilitates the timely uploading of all digitized content to the learning management system.  

·        Creates and assists in the building of all instructional material to be used in training. 

·        Designs internal marketing material, flyers, and splash messages promoting workshops to create awareness and increase participation. 

·        Ensures that data is accurate, comprehensive, and stored as required.

·        Provides timely and accurate Management Information.

·        Book trainers and supports the development of training schedules.

·        Supports the Training Coordinator in the day-to-day responsibility for participant bookings.

·        To be the stand-by emergency contact on training days.

·        To produce copies of training materials in advance as needed.

·        To ensure that materials and refreshments reach participants and venues sufficiently in advance of the training.

·        To check prices, raise purchase orders, process invoices, send out contracts, and log payments as required.

Requirement & Experience

·        English Language score ideally C1 with an acceptable entry point at Upper B2 for Admin role.

·        Related degree in Learning and Development or HR preferred.

·        Previous experience in a training administrator or similar role required.

·        Ability to communicate and report on progress in a concise and coherent manner is a must.

·        Advanced knowledge of Microsoft PowerPoint, Excel, and Word is a must.

·        A creative personality capable of designing artwork and training-related graphics is a must. Knowledge to use Canva would be an added advantage.

·        Must be extremely organized and able to multitask while prioritizing workload.

·        Able to effectively organize and manage multiple training initiatives simultaneously.

·        Displays high levels of customer service standards.

·        Must have a positive, can do attitude and be able to be a part of a play hard, work hard culture.

Customer Experience Specialist

JOB SUMMARY

To further our mission in enhancing our customer experience, we are looking for a talented and detail-oriented Customer Experience Specialist who will be responsible for investigating, documenting, and improving existing processes while ensuring a superior customer experience. The successful candidate should have knowledge in process mapping, proficiency in tools like Mural and Visio, a curious and personable nature, keen attention to detail, and a track record in timely delivery of projects.

KEY RESPONSIBILITIES:

1. Process Analysis and Documentation:
• Conduct thorough investigations into existing customer experience processes within Muve Conveyancing.
• Collaborate with cross-functional teams to understand current workflows and gather relevant data.
• Utilise process mapping techniques to visually represent existing processes using tools like Mural and Visio.
• Document current processes, identifying pain points, bottlenecks, and areas for improvement.
2. Process Improvement Projects:
• Actively participate in cross-functional projects aimed at enhancing the customer experience.
• Propose and support the implementation of process improvements based on your analysis and findings.
• Develop comprehensive documentation for the new and improved processes, including process maps and manuals.
3. Continuous Monitoring and Feedback:

• Continuously monitor and evaluate the effectiveness of implemented processes.
• Solicit feedback from internal teams and clients to identify areas for further improvement.
• Stay up-to-date with industry trends and best practices to drive innovation in customer experience processes.

Requirement & Experience

• Proven experience in process mapping, process improvement, or similar roles.
• Proficiency in process mapping tools such as Mural and Visio.
• Strong analytical skills with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Curiosity and a passion for understanding and improving customer experiences. 
• Ability to manage multiple projects simultaneously and deliver results on time.

Lead Business Analyst

Requirement & Experience

Senior Associate - Legal Support Compliance

Requirement & Experience

• Previous experience in a compliance-related role, particularly within AML and Source of Funds Verification (experience in the legal or conveyancing field is a plus).
• Strong understanding of AML regulations and knowledge of funding source verification processes.
• Engaging with clients to discuss concerns related to source of funds verification. 
• Adhering to departmental SLAs.
• Highlighting potential risks to supervisors and/or Risk and Compliance (R&C).
• Exceptional attention to detail and ability to work meticulously in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Deputy Manager - Human Resources

JOB SUMMARY

The Deputy Manager - Human Resources is responsible for managing and leading a team of HR professionals in the development, implementation, and maintenance of HR policies, procedures, and programs. The candidate should ensure that the HR department is in compliance with legal and regulatory requirements and provides high-quality services to the organization's employees.

KEY RESPONSIBILITIES:

Leadership and Management

• Provide leadership to the HR team, ensuring they have clear direction and goals.
• Develop and manage HR team members to improve their skills, knowledge, and performance.
• Ensure the HR team is delivering high-quality services to the organization and its employees.
• Foster a positive and productive work environment that promotes teamwork and collaboration.
• Conduct research and provide recommendations on HR best practices, emerging trends, and legal requirements.
• Experience in handling the payroll and compensation process of the company would be an added advantage.

HR Strategy and Planning

• Develop and implement HR policies, procedures, and programs that align with the organization's strategic goals.
• Collaborate with other departments to ensure HR policies and programs are integrated with the organization's overall operations.
• Analyse HR data and trends to identify opportunities for improvement and innovation.

Talent Management and Development

• Oversee recruitment and selection activities to ensure the organization has the talent needed to achieve its goals.
• Develop and implement developmental programs to support employee growth and development.
• Manage performance evaluation and feedback processes to promote employee engagement and retention.

Compliance and Risk Management

• Ensure HR policies and practices are in compliance with legal and regulatory requirements.
• Develop and implement risk management strategies to mitigate potential HR-related risks.
• Maintain accurate HR records and documentation.

Requirement & Experience

Freelancer (Full-Time) - Human Resources

JOB SUMMARY

The Associate should have outstanding administrative and communication skills. It is important to be a conceptual thinker and have excellent time management skills. The employee must be reliable, ensure that instructions are carried out successfully, and have the ability to multitask in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Conducts or acquires background checks and employee eligibility verifications for employee onboarding.
• Implements new hire orientation and employee recognition programs.
• Completing registration of all employees on EPF/ETF during orientation.
• Maintain all personal files, both physical, and e-filing. 
• Performs routine tasks required to administer and execute human resource programs including but not limited to recruitment, benefits, and leave; disciplinary matters; performance and talent management, recognition, and morale; occupational health and safety.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Scheduling performance reviews for employees during probation with the respective line managers. 
• Handling insurance and medical claims, documentation, and new employee registration.
•  Preparing and submitting relevant HR letters, documents, certificates as per the requirement of employees in consultation with the management.

Requirement & Experience

• Full or partial qualification in Human Resource Management.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Displays high levels of customer service standards.
• Proficient with Microsoft Office Suite or related software.
• Excellent decision-making and problem-solving skills.
• Minimum 1 year experience in a similar capacity.

Freelancer (Full-Time) - Human Resources

JOB SUMMARY

The Associate should have outstanding administrative and communication skills. It is important to be a conceptual thinker and have excellent time management skills. The employee must be reliable, ensure that instructions are carried out successfully, and have the ability to multitask in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Conducts or acquires background checks and employee eligibility verifications for employee onboarding.
• Implements new hire orientation and employee recognition programs.
• Completing registration of all employees on EPF/ETF during orientation.
• Maintain all personal files, both physical, and e-filing. 
• Performs routine tasks required to administer and execute human resource programs including but not limited to recruitment, benefits, and leave; disciplinary matters; performance and talent management, recognition, and morale; occupational health and safety.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Scheduling performance reviews for employees during probation with the respective line managers. 
• Handling insurance and medical claims, documentation, and new employee registration.
•  Preparing and submitting relevant HR letters, documents, certificates as per the requirement of employees in consultation with the management.

Requirement & Experience

• Full or partial qualification in Human Resource Management.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Displays high levels of customer service standards.
• Proficient with Microsoft Office Suite or related software.
• Excellent decision-making and problem-solving skills.
• Minimum 1 year experience in a similar capacity.

Junior Associate - Post Completion

Job Summary 

As a Junior Associate – Post Completion within our organization, you will serve as a crucial link in our operational chain, ensuring the seamless management of cases and administrative tasks. Your role will encompass a variety of responsibilities aimed at optimizing workflow efficiency and delivering exceptional service to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting in the allocation of new cases weekly by updating the Hoowla Case List and ensuring cases are assigned to appropriate case handlers based on complexity.
• Update requisitions and cancellations in the PC admin sheet daily. This involves capturing key details such as dates, points, LR status, assigned case handler, and allocation dates.
• Promptly marking the receipt of requisitions and the cancellation of cases as 'To-Do', ensuring tasks are tracked and completed efficiently.
•  Assigning post-completion requests to case handlers promptly to facilitate resolution and ensure client satisfaction.
•  Providing general administrative support as needed, including data entry, document management, and communication with internal teams and clients.

Requirement & Experience

Junior Associate - Post Completion

Job Summary 

As a Junior Associate – Post Completion within our organization, you will serve as a crucial link in our operational chain, ensuring the seamless management of cases and administrative tasks. Your role will encompass a variety of responsibilities aimed at optimizing workflow efficiency and delivering exceptional service to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting in the allocation of new cases weekly by updating the Hoowla Case List and ensuring cases are assigned to appropriate case handlers based on complexity.
• Update requisitions and cancellations in the PC admin sheet daily. This involves capturing key details such as dates, points, LR status, assigned case handler, and allocation dates.
• Promptly marking the receipt of requisitions and the cancellation of cases as 'To-Do', ensuring tasks are tracked and completed efficiently.
•  Assigning post-completion requests to case handlers promptly to facilitate resolution and ensure client satisfaction.
•  Providing general administrative support as needed, including data entry, document management, and communication with internal teams and clients.

Requirement & Experience