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Its about creating careers, not just work.

Muve is a UK based law firm aspiring to become a Top 5 player in the £2.5bn conveyancing industry. Our Colombo office with over 250 staff is fundamental to our value proposition, along with the use of technology to ensure we deliver best-in-class service, speed and transparency to our customers. 


Team Lead - IT Operations

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JOB SUMMARY


As an associate the candidate is monitoring and maintaining the local, cloud and network infrastructure systems and 1st level application support within the organization. In a technical support role, which is vital to the ongoing operational efficiency of the company.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Assist IT Operations team with resolving support queries and managing the daily support tickets. 

  • Responsible for the maintenance, configuration, and reliable operation of computer systems and network. 

  • Testing, evaluating, and implementing new technology solutions.  

  • Diagnose and solve hardware, software & network malfunctions within the defined SLA.  

  • Create and manage users in O365 & Azure ID.  

  • Maintain and manage IP devices such as IP Cameras, IP Access control.  

  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. 

  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues. 

  • Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.  

  • Collaborate and coordinate with departments and support functions for interventions.  

  • Liaising with third party service providers for hardware and software purchasing. 

Requirement & Experience

  • Possess a bachelor’s degree / Higher Diploma in IT or related field from a recognized university.  

  • 02+ years’ experience in a similar capacity. 

  • Excellent communications skills in English (Verbal and Written) 

  • Possessing industry or vendor certifications such as CCNA, MCSE, Azur Cloud ect. would be considered an advantage  

  • Expertise in Microsoft related applications (O365, Teams, Share Point, Etc.).  

  • Knowledge in IT operations best practices. 

  • Fair knowledge in any programming languages, scripting and automation tools will be an added advantage.